A late-night food delivery complaint in India went viral after a customer said he tracked a stalled Zomato order and found two people with the meal he had been waiting for.

Rishabh Kaushik, described by multiple Indian outlets as a Gurugram-based customer, said he placed an order from Khadak Singh Da Dhaba through Zomato at 10:58 p.m. on Sunday. According to his account, the app initially indicated that the delivery partner was nearby, but the food did not arrive.

Customer says the rider’s location stayed still for about 40 minutes

Kaushik said he opened the in-app tracker and noticed that the delivery partner’s location appeared to remain at the same spot for roughly 40 minutes. He then went out to check the location himself.

In the account he later posted on X, Kaushik said he found two people with what he identified as his order. He also wrote that he was told the food had been sold for ₹100. Photographs shared with the post showed opened food packets, while screenshots showed the order tracker and a delivery icon that appeared to remain in one location.

The images support that Kaushik had a delivery complaint and documented food packets and tracking information, but they do not independently establish how the food reached the two men or whether money changed hands. The ₹100 sale therefore remains an allegation from the customer rather than a fact independently verified by the publications covering the incident.

Zomato asks for the order ID

Zomato Care replied publicly to Kaushik’s complaint and asked him to share the order ID so the company could look into the matter. The response confirms that the company acknowledged the complaint, but the reports reviewed for this article did not include a final investigation result, refund decision, or disciplinary action against a delivery partner.

The story spread quickly across Indian news outlets. Some early reports incorrectly described the delivery rider as eating the customer’s meal. India Today later corrected its story, clarifying that Kaushik’s account was that the order had instead been sold to two men for ₹100.

That correction matters because the social-media evidence does not identify who consumed the food or independently prove the alleged sale. The most defensible account is that Kaushik says his order never reached him, the tracking location appeared stalled, and he later found two people with food he identified as his order.

A viral complaint, not a completed investigation

The episode drew attention because food-delivery platforms depend heavily on live tracking and the chain of custody between restaurants, delivery partners and customers. When an order goes missing, customers can see a location and status inside the app, but those indicators alone do not explain what happened to the food.

As of the latest reports reviewed, there was no public statement from Zomato explaining the outcome of its investigation into Kaushik’s complaint. There was also no independently verified evidence establishing whether the alleged ₹100 transaction occurred. Until such information emerges, the incident is best understood as a documented customer complaint that triggered a public response from Zomato and widespread discussion online.

Sources / Further reading:

Zee News: https://zeenews.india.com/viral/gurugram-zomato-rider-sold-customers-food-to-two-men-for-rs-100-post-goes-viral-3070399.html

India Today: https://www.indiatoday.in/trending-news/story/gurugram-man-tracks-down-delayed-zomato-order-finds-delivery-rider-eating-it-2988670-2026-09-07

Times of India: https://timesofindia.indiatimes.com/etimes/trending/two-people-were-enjoying-my-food-gurugram-man-claims-zomato-delivery-partner-ate-his-dinner/articleshow/133904985.cms

NDTV: https://www.ndtv.com/offbeat/delhi-man-tracks-delayed-zomato-order-claims-he-found-two-people-eating-his-dinner-12013116

Original post on X: https://x.com/RishabhKaushikk/status/2096668171755507842

ARTICLE CREDIT: News story written by Kat News.